Help and app status

Support

Questions about Nōte de Parfum, Premium, Shop Now, privacy or fragrance search can be sent to Fonsica Group AB.

Email support

For help, feedback or privacy requests, contact adam@fonsica.se.

Contact support

Current Status

Nōte de Parfum focuses on fragrance search, clean profiles, saved scents, similar discovery, Premium options and clear data disclosures.

Premium And Restore

Nōte de Parfum Premium uses Apple purchases when available to raise the weekly smart allowance for recommendations, feel-based search and scans. Purchases and restores are handled by Apple.

To restore Premium in the app, open Settings, choose Restore Purchases, and stay signed in with the Apple ID used for the purchase.

Read the Terms of Use for subscription, renewal and cancellation information.

Free users may have a weekly live-search allowance. Cache hits should not spend the allowance. Nōte de Parfum shows usage information so the app can display remaining searches.

Shop Now

Shop Now opens external retailers for physical fragrance products. Some links may be affiliate links, which means Nōte de Parfum may earn a commission if a purchase is made after clicking. Digital app features are sold only through Apple StoreKit.

Privacy

Nōte de Parfum uses an anonymous install id for request allowance and secure service routing. Saved scents and recent searches are stored locally unless future account sync is added.

Read the full Privacy Policy.

Troubleshooting

Search does not return results

Try a broader fragrance name, check connection, or wait and retry if fragrance lookup is temporarily unavailable.

Premium does not appear active

Use Restore Purchases in Settings. If the problem continues, include the App Store receipt context and device model when contacting support.

Shop Now opens the wrong retailer

Retailer links may change. Contact support with the fragrance name and the link you opened.